If you're evaluating franchise opportunities in the pet industry, here's something worth paying attention to: Pet Wants just made two strategic hires that say a lot about how this brand supports its owners.
You're Not in This Alone
One of the biggest fears prospective franchise owners have is buying into a system and then being left to figure things out on their own. Pet Wants is moving in the opposite direction.
The brand recently brought on Brittney Valle as Director of Grooming and Carrie Chapman as Director of Retail Operations — two seasoned professionals whose sole focus is helping franchisees run better, more profitable businesses.
Real Expertise, Not Just Corporate Titles
Valle is a nationally certified master groomer with 15 years of experience who has built grooming operations from the ground up — growing a single two-person salon into a seven-location, 60-plus-employee business across two states. She's now channeling that expertise into a comprehensive grooming operations manual and hands-on franchisee coaching.
Chapman's résumé is equally impressive: 20 years at Target managing up to 62 stores across five states. But what makes her uniquely valuable is that she's also been a Pet Wants franchisee for the past decade — so when she helps you think about store layout, customer flow, or event strategy, she's speaking from experience on both sides of the equation.
A Brand That Grows With You
These hires reflect something bigger about Pet Wants as a franchise investment. This is a brand actively building the infrastructure to help owners succeed — from day-one training to long-term operational support.
In a crowded pet industry, that kind of institutional support is a genuine differentiator.